Order Processing
We will send you a confirmation email after receiving your order. Generally, it takes us 1-2 days to process your order. Where possible, we try to ship the same day. After your order is processed and shipped, we will send you a tracking number.
Shipping
We offer shipping to various regions using Canada Post, FedEx, and DHL, depending on the destination.
Holiday Shipping Notice
Canada: If you place an order after December 15, we cannot guarantee that your package will arrive by December 24/Christmas.
International: If you place an order after December 3, we cannot guarantee that your package will arrive by December 24/Christmas.
【Shipping for Canadian Orders】
We use UPS to ship our products within 1-2 days.
Please allow 1-2 business days for deliveries in the Lower Mainland and Vancouver Island, and 2-5 business days for deliveries to the rest of Canada.
We offer FREE SHIPPING for all orders above $80 CAD in Canada.
【Shipping for United States Orders】
We use carriers such as DHL to ship our products within 1-2 days.
Delivery times may vary from 1-2 weeks, depending on the destination country.
Additional duties and taxes may be charged before your order is released from customs, based on the delivery address.
We offer FREE SHIPPING for all orders above $150 USD.
【Shipping for International Orders】
We use carriers such as DHL to ship our products within 1-3 days.
Delivery times may vary from 1-3 weeks, depending on the destination country.
Additional duties and taxes may be charged before your order is released from customs, based on the delivery address.
We offer FREE SHIPPING for all orders above $150 CAD.
Return Policy
- Please send all return/exchange inquiries to info@perfect-match.ca
- We will email you an RMA form to fill up. Please adhere to the form for us to determine your eligibility for a return/exchange.
- After you have submitted the RMA form, please kindly wait for our approval.
- Once approved, we will send you an RMA packing slip. Please print it out and enclose it inside the return package.
- Please arrange your return package with your local post office and we will process your return(s) as soon as we have received the package.
*NOTE: You may use your local post office or your regular shipping method(s) to return your package.
Please mail your product to #1918-6551 No 3. Rd, Richmond, BC, Canada, V6Y 2B6
- You are responsible for paying the shipping costs to return your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- The time it takes for your exchanged product to reach you may vary based on your location.
- If you are shipping an item worth over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Thank you for choosing Perfect Match. If you have any questions about our shipping policy, please contact us at +1 604 800 7769 or email us at info@perfect-match.ca
Please note: Same-day dispatch may not be possible during weekends and peak/special periods (Public Holidays, Sales Holidays, and the day after Public Holidays).
Pre-orders and Backorders
For all Pre-Orders and Backorders, please allow us up to 3 weeks for shipping. Unfortunately, we are unable to offer split shipment options for now. Thus, if your order contains Pre-ordered/Backordered items, your order will only be shipped in full once the Pre-ordered/Backordered items are in stock.